Shipping policy

Thank you for shopping with Oulop 💛
We’re excited to deliver your order as quickly and safely as possible!

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive an email confirmation with tracking information once your order has shipped.

If we’re experiencing a high volume of orders or unexpected delays, we’ll notify you right away by email.

2. Shipping Rates & Delivery

We offer both standard and express shipping options at checkout.
Shipping rates are automatically calculated at checkout based on your location and order weight.

Shipping MethodEstimated Delivery TimeCostStandard Shipping (US)5–8 business daysCalculated at checkoutExpress Shipping (US)2–4 business daysCalculated at checkoutInternational Shipping7–15 business daysVaries by region

⚠️ Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.

3. Tracking Your Order

Once your order ships, you’ll receive a tracking link via email or SMS.
You can use this link to monitor your shipment in real time until it arrives safely at your doorstep.

4. International Orders

We proudly ship worldwide 🌍

Please note:

• Customers are responsible for any customs duties, import taxes, or fees charged by their country.
• Oulop is not responsible for delays caused by customs processing or international carriers.

5. Wrong Address or Missing Packages

Please double-check your shipping details before completing your order.

If you entered the wrong address or your package goes missing, please contact us immediately at contact@oulop.com.
We’ll do our best to assist, but refunds or replacements cannot be guaranteed for incorrect addresses entered by the customer.

6. Damaged or Lost Packages

If your package arrives damaged or does not arrive at all:

• Contact us within 7 days of the expected delivery date.
• We’ll work with the shipping carrier to investigate and, if eligible, send a replacement or issue a refund.

7. Contact Us

For shipping questions, delivery updates, or special requests, reach out anytime 💌

📧 Email: contact@oulop.com
📞 Phone: +1 (737) 440-0481
🏢 Address: Oulop , 308 N First Ave, California 91006, United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@oulop.com.
Returns will need to be sent to the following address:

Oulop
308 N First Ave
California 91006
United States

If your return is accepted, we’ll send you a return shipping label, along with detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@oulop.com or by phone at +1 737-440-0481.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants, etc.)
• Custom or personalized products (special orders, engraved or made-to-order items)
• Personal care goods (beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases

Please reach out if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@oulop.com