Frequently Asked Questions
Frequently asked questions
Who is OULOP?
OULO is a UK-registered business specialising in luxury handbags, travel bags, and accessories. Our team has over a decade of combined experience in the fashion industry. Since June 12, 2022, we have served more than 7,400 satisfied customers across the UK, USA, Europe, and Australia.
Are your products genuine?
Yes. We sell only authentic designer and luxury-brand items. Every product undergoes a thorough inspection before being shipped to ensure it meets our high-quality standards.
Where is your company based?
Our registered business address is:
OULOP
312 Croydon Road, Elmers End, Beckenham, BR3 4HR, United Kingdom
How can I contact you?
You can reach our customer service team through:
support@oulop.com
+44 [Your Number]
Available on our website’s Contact Page
Customer Service Hours: Monday to Friday, 8:00 AM – 11:00 PM UK Time
Do you ship internationally?
Yes, we deliver worldwide. Orders are shipped via trusted carriers such as Royal Mail, DPD, DHL, and FedEx. Tracking details are provided for every shipment.
How long does delivery take?
Processing Time: 1–3 business days
UK Delivery: 3–5 business days
International Delivery: 7–10 business days (depending on location)
What is your returns policy?
You may return unused items in their original condition within 14 days of delivery. We provide a full refund or exchange once the returned product is inspected.
Full return instructions are available on our Returns & Refund Policy page.
How will I get my refund?
Refunds are issued to the original payment method within 5–10 business days after we receive and approve the returned item.
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay.
Is my personal information safe?
Yes. Our site is secured with SSL encryption and your data is processed in accordance with the UK Data Protection Act and GDPR regulations.