Authenticity
100% AUTHENTICITY GUARANTEED – OR YOUR MONEY BACK
At Oulop, authenticity is our absolute promise. We never deal in replicas or counterfeits—only genuine luxury pieces. Every handbag, shoe, or accessory we offer undergoes strict, multi-step authentication by our in-house experts and external specialists.
If, for any reason, an item purchased from Oulop.com is proven inauthentic by a well-recognized third-party authentication expert (with written documentation), we will issue a full refund including all shipping costs. Your trust and peace of mind are non-negotiable.
Our Authentication Process
Every item is carefully inspected by luxury experts with decades of combined experience.
We verify materials, stitching, embossing, codes, serials, hardware, and packaging.
Only pieces that meet our strict collector-grade standards are listed for sale.
Returns for Authenticity Concerns
If you believe your purchase may not be authentic:
Contact a trusted, independent luxury authentication expert.
Obtain a written statement of their findings.
Email the documentation to our support team at support@oulop.com or call +1 281-585-6697.
Once verified, we will:
✔ Provide a prepaid return shipping label
✔ Issue a 100% refund of your purchase price, taxes, and shipping
✔ Ensure the item is permanently removed from circulation
Our Commitment
We are dedicated to making your luxury shopping experience safe, secure, and enjoyable. Whether you are purchasing an Hermès Birkin, Chanel Classic Flap, Dior Lady Dior, Fendi Baguette, or Manolo Blahnik Hangisi pumps, you can shop with complete confidence knowing that every item at Oulop is authentic and investment-worthy.
Email: support@oulop.com
Phone: +1 281-585-6697
Address: 8114 Ferry Rd, Elmers End, Millville, New Jersey 08332, United States
Shipping: Orders typically deliver within 14–16 days.
Hours: Mon–Fri, 9am–5pm EST
Frequently Asked Questions
Oulop – Frequently Asked Questions
Are items sold on Oulop authentic originals or replicas?
Every item sold on Oulop.com is a 100% authentic luxury original. We never sell replicas or counterfeits. Each handbag, shoe, or accessory undergoes a multi-step authentication process by trained experts before being listed for sale. Learn more on our Satisfaction Gurantee.
What condition are the items in?
We curate only new, like-new, or gently used luxury items.
New / Like-New – Items that have never been carried or show no visible wear.
Gently Used – May have minimal signs of wear such as light abrasions, faint scratches, or a soft patina on natural leathers.
Vintage & Collector’s Items – Occasionally, we offer rare vintage pieces or professionally refurbished items, which will always be clearly described with detailed photos.
We do not sell items with broken hardware, major stains, tears, or damage beyond normal wear.
Do items come with original packaging and paperwork?
Whenever available, items will include original boxes, dust bags, authenticity cards, certificates, and care manuals. Each product page clearly states what is included.
Regardless of packaging, every order is carefully prepared and presented in luxury-grade wrapping that matches or exceeds retail boutique standards.
Are the images shown of the actual items for sale?
Yes. All product images on Oulop.com are taken in-house and represent the exact item you will receive. For pre-owned pieces, we provide close-up images of any slight signs of wear, ensuring complete transparency.
Do you ship internationally?
Yes. Unlike many luxury resellers, Oulop ships worldwide, with fast and secure delivery to the USA, UK, Australia, and beyond. Orders typically arrive within 14–16 days.
What is your return policy?
We offer hassle-free returns in line with our Authenticity Guarantee. If any item is proven inauthentic by a recognized third-party authenticator, we provide a full refund including shipping. For general returns and exchanges, please see our [Returns Policy page] or contact us at:
Email: support@oulop.com
Phone: +1 281-585-6697
Address: 8114 Ferry Rd, Elmers End, Millville, New Jersey 08332, United States